Unlimited IT Services

ManagedIT-IT-services-dallas

TRON’s Unlimited IT Services

TRON understands to run an efficient business your IT Services have to be tip top.  We offer an Unlimited Support package that covers everything from an end users cell phone to your company’s servers. With our real time monitoring of your entire network and with 15/30/60 min SLA times we make sure you are back up and running in no time.

BENEFITS OF Unlimited IT Services

  • Budget (Flat Rate) – There will be no surprise monthly charges with our flat rate monthly packages.
  • Peace of Mind – TRON provides 24/7 monitoring of your servers and networks giving you the peace of mind that someone is watching your back. No more losing sleep over whether your data is backed up and secure.
  • Productive Employees – With TRON’s system optimization program, your servers and desktops are running at peak condition making your employees more productive in their work.
  • Fast Response – TRON has many ways to contact us for service from a phone call to an e-mail to your very own customer portal.
  • Skilled Engineers – Our team of skilled network engineers are highly qualified and ready to tackle your problems. From desktop support to server support to complex network issues, we can handle it all!
Platinum Package Diamond Package
Guaranteed Response Time 30/60/24 15/30/60
24x7x365 Monitoring & Automated Reporting  Check mark symbol  Check mark symbol
Drive Space Monitoring  Check mark symbol  Check mark symbol
Backup Monitoring  Check mark symbol  Check mark symbol
Advanced Desktop Optimization & Management  Check mark symbol  Check mark symbol
Unlimited Phone Support  Check mark symbol  Check mark symbol
Phone & Tablet Email Configuration  Check mark symbol  Check mark symbol
Unlimited Remote Control Support  Check mark symbol  Check mark symbol
24×7 Remote Emergency Support  Check mark symbol  Check mark symbol
VPN Client Management  Check mark symbol  Check mark symbol
Anti-Virus & Anti-Spyware Management  Check mark symbol  Check mark symbol
Monthly Scheduled On-Site Maintenance 1 Hour 1 1/2 Hours
Monthly Scheduled On-Site Support 1 Hour per every 5 PC’s 1 hour for every 3 PC’s
OS Patches Done After Hours or on Weekends to Minimize Network Downtime Billable  Check mark symbol
Operating System Upgrade Labor Billable  Check mark symbol
Moves and Hardware Upgrades Billable  Check mark symbol
Unlimited On-Site Support for Covered Events Billable  Check mark symbol
Unlimited Phone and Remote Support for All Applications Billable  Check mark symbol
Router Management  Check mark symbol  Check mark symbol
Firewall Management  Check mark symbol  Check mark symbol
VPN Management  Check mark symbol  Check mark symbol
Assigned Chief Technology Officer Billable  Check mark symbol
ISP Management   Check mark symbol  Check mark symbol
3rd Party Vendor Management / Notify Vendor of Issue  Check mark symbol  Check mark symbol
E-mail Spam and Virus Filtering  Check mark symbol  Check mark symbol
Provide Website Content / Graphics Update With Included Hours Billable  Check mark symbol
Project Planning Billable  Check mark symbol
Moves and Hardware Upgrades Billable  Check mark symbol
Single Monthly Cost $499* $799*
*Depending on the amount of servers and workstations.
 *Price includes 1 server and 5 workstations.